Behavioral Health Supervisor: Crisis Services

Application Deadline: 2023-06-06
Job Type: County
Job Description:

Job Summary
Brown County Health and Human Services offers exciting challenges, personal growth opportunities and a chance to make a difference, all while preserving a strong work-life balance. As an employee, you will have the opportunity to serve individuals and families within your own community. Come and see all that Brown County has to offer!

* Inclusive workplace culture
* Collaborative team environment
* No On-Call or weekends — work hours M-F 8-4:30
* Telework opportunity of 2 days per pay period

The role coordinates all aspects of the Emergency Detention process and community-based system involved in Emergency Detentions. This position is responsible for developing, monitoring and evaluating crisis mental health services primarily for adult clients, provided internally and by contracted services. This position is to update and maintain a system for data collection, analysis, and identify strategies to expedite the detention process, identify and reduce obstacles in decision making and promote crisis plan continuity, while promoting person centered practice. This position is responsible to create and oversee a crisis coordinating committee.

Essential Duties
Assists in the overall planning, directing, and evaluating of all crisis services for adults. Works with the Manager of Behavioral Health and the Hospital and Nursing Home Administrator of the Community Treatment Center.

Participates in the development/revision, implementation, and communication of goals, policies/procedures, and standards for the clinical and crisis services in accordance with the agency’s mission/goal and standards set by regulatory bodies.

Provides supervision to some of the direct services staff responsible for commitments and hold opens in the community, and clinicians teamed with law enforcement.

Develops, monitors and evaluates crisis mental health services primarily for adults and to a lesser degree children and youth services, provided internally and by contracted services

Modifies and maintains a system for data collection, analysis, and identifying strategies to expedite the detention process, identifies and reduces obstacles in decision making.

Promotes crisis plan continuity and the integration of person-centered practice.

May serve as the Behavioral Health Services Manager in the Manager’s absence, as assigned.

This position is responsible for sustaining and overseeing a crisis coordinating committee and facilitating the Emergency Detention meeting comprise of crisis system partners.

Conducts employee performance appraisals, makes recommendations for and implements employee disciplinary actions to include termination when necessary; acts as first step in grievance/complaint procedure.

Acts as a liaison gathering information and conducting the initial investigation into the grievances/complaints regarding any emergency detention concerns identified by stakeholders within the emergency detention system procedure.

Works with community agencies to develop and implement needed services for the consumer population served.

Interviews and recommends personnel for hire per Human Resources procedures.

Works with the Client Rights Specialist in resolution of consumer complaints relating to the Emergency Detention Process for both inpatient and community services grievances.

Oversees DHS 34 required training program for inpatient and outpatient staff to ensure compliance; provided additional staff training targeted to improve DHS 34 and Chapter51 Systems for the county.

Maintains the confidential nature of consumer and business information.

Is knowledgeable of pertinent county, state, and federal regulations, applicable to programs.

Provides public information regarding the programs provided to various community agencies and public groups.

Attends staff meetings, in-service training, clinical and administrative meetings, and outside agency training sessions as assigned

Completes and maintains necessary documentation according to applicable requirements, codes and policies.


Performs related functions as assigned.


General office equipment Computer

Minimum Qualifications Required
Education and Experience:
Master’s degree in social work or related field with 3 years post licensure (as an LCSW or LPC) experience in mental health and substance use field preferred or any equivalent combination of education, training, and experience which provides the necessary knowledge, skills, and abilities.

Licenses and Certifications:
Valid Wisconsin Driver’s License
State Licensed Clinical Social Worker/Licensed Professional Counselor credentials required.

Knowledge, Skills & Abilities
Current knowledge of principles of management and supervision. Helpful to understand community organizing.

Current knowledge of the community and human services resources.

Knowledge of the provisions of federal, state, and local legislation, rules and regulations pertaining to programs being coordinated.

Knowledge of psychopathology, psychopharmacology, psychotherapeutic techniques.

Knowledge of and ability to utilize a computer and the required software.

Ability to bill Medical Assistance.

Ability to coordinate programs.

Ability to maintain emotional stability in stress situations.

Ability to initiate contact with others.

Ability to maintain records and reports accurately.

Ability to communicate effectively both orally and in writing.

Ability to demonstrate skills in problem solving.

Ability to follow oral and written instructions.

Ability to establish and maintain effective working relationships with staff and the public.

Ability to work the required hours of the position, with a minimum of 40 hours per week.


Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.

Intermittent standing, walking and sitting; occasional driving.

Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling, and operating controls.

Frequent bending, twisting, squatting, climbing, reaching, and grappling. Communicating orally in a clear manner.
Distinguishing sounds at various frequencies and volumes.

Distinguishing people or objects at varied distances under a variety of light conditions. Must be free from communicable disease.

This position description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.

Deadline Note: