ADRC – Grounded Cafe Specialist
Join our team where we believe that diversity makes us stronger!
The ADRC values individuals with diverse experiences and perspectives, we are collaboration focused and work to build connected relationships with community partners and customers.
Full-time and Part-time positions with an excellent benefit package is available. The Grounded Café Specialist supports operations of the Grounded Café located within the ADRC of Brown County. The Café includes an integrated congregate meal program, mobile café vehicle and coffee shop business open to the public. This position participates in the development and ongoing growth & success of the café/coffee-house model including impacting the lives of persons with disabilities learning job skills.
Organizes, coordinates, and monitors the operations of Grounded Café offsite locations.
Assures the Grounded Cafe is welcoming and supportive of customers. Greets customers, explains the products and programs offered at the café.
Actively creates a bridge between café and congregate meal customers to assure everyone is comfortable and feels welcome.
Is an ambassador of ADRC programs and café products and assists with outreach and promotion.
Adheres to food handling and service meets Serving Safe Food guidelines and Health Department License requirements.
Supports food truck operations including: inventory, food preparation, sales, services and staffing. Facilitates ADRC interface with the food truck program assuring outreach and education are available.
Participation in development and preparation of menu items, following customer feedback, maintaining high standards of quality, food safety, and hygiene.
Maintains safety, sanitation, care and order of work areas and equipment, including storage areas, coolers and freezers. Reports repair and maintenance needs to ADRC Facilities Coordinator.
In partnership with the Grounded Café Leads, Support Team, ADRC Program Coordinator and Nutrition Coordinator, recruits, orients and supports volunteers to assist in café events and daily operations.
Supports and mentors senior aides, WISE workers, students, volunteers, etc. at the cafe.
Records and submits monthly volunteer hours to Accounting Clerk.
Maintains accurate participation records and other program documentation.
In accordance with Aging Network and Older American’s Act guidance, ensures that customers have the opportunity to contribute for the publicly funded meal and that contributions are handled according to agency policies.
Follows the ADRC money handling policy and ensures practices are followed by all volunteers and staff in the café.
Maintains accurate inventory of products and needed supplies at the café. Helps support point of sale software and assures staff and volunteers are trained in its use.
Purchases food and supplies as needed, receives deliveries by checking food and material goods against specifications, purchase order and invoices.
Participates in the planning and goal-setting efforts of ADRC.
Participates as a team player to further agency goals.
Has a “Duty to Report” during a community emergency/disaster according to the ADRC Emergency Preparedness Plan.
Minimum Qualifications Required
MINIMUM QUALIFICATIONS REQUIRED:
Education and Experience:
High school diploma or equivalent.
Previous experience in a restaurant environment including knowledge of safe and effective food handling processes, inventory, cash handling and customer service practices.
12 months experience working with older adults, adults with disabilities and volunteers, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Licenses and Certifications Preferred: CPR/AED Certification, ServSafe Food Handling Certification, Valid State of Wisconsin driver’s license and a satisfactory motor vehicle record.
Knowledge, Skills & Abilities
Knowledge, Skills and Abilities:
Knowledge of safe food handling practices.
Knowledge of hygiene and sanitary regulations governing the handling, preparation and serving of food.
Knowledge of safety hazards while working with kitchen equipment and chemicals in the work environment.
Knowledge of standard measures.
Knowledge of report preparation and file maintenance and inventory practices
Knowledge of MSOffice Computer Program office suite.
Ability to have a flexible schedule to include evenings and weekends
Ability to operate a cash register, point of sale equipment and other concession devices.
Ability to operate a motor vehicle (van/trailer combo), when needed
Able to work under pressure during a busy lunch rush while maintaining the highest food/product quality
Ability to understand and practice the confidential nature of the position.
Ability to engage and lead volunteer staff.
Ability to perform high levels of customer service
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain effective relationships with staff, customers, volunteers and the general public.
Ability to make decisions in accordance with recognized policies and procedures.
Ability to relate to the customers and act as an advocate.