ADRC – Grounded Cafe Lead
Job Summary
WHY YOU’LL LOVE WORKING HERE // Each day is an opportunity to help others and make a difference in your community. You’ll be a part of a mission driven, team-based organization that is committed to:
Empowering growth through training, enrichment, and leadership opportunities
Working together to elevate each other
Fostering partnerships through meaningful interactions
Disrupting the status quo to envision and create our future
Being a catalyst for change
Cultivating joy and celebrating one another
YOUR IMPACT //Be a part of a team that strives to change the way people see people!
Organizes, supervises, coordinates and monitors the operations of the Grounded Café including an integrated congregate dining site, and mobile café.
Actively creates a bridge between café and congregate meal customers to assure everyone is comfortable and feels welcome.
Provides initial and ongoing training, support, coaching, mentoring and feedback for skill development of Grounded Café Specialist, Ambassador, Trainees, Employment Training Participants, and Volunteers.
YOUR EXPERIENCE // We hire great people from a wide variety of backgrounds, because we believe it makes our agency stronger. The ADRC values a diverse workforce, applicants that are multilingual and/or multicultural are encouraged to apply.
JOB SUMMARY
Responsible for the operations of the Grounded Café that includes an integrated congregate dining site, coffee house and food trailer. Participates in the product development, implementation, marketing and ongoing growth and success of the café/coffee-house model.
Essential Duties
MAJOR RESPONSIBILITIES:
Organizes, supervises, coordinates and monitors the operations of Grounded Café onsite and offsite locations.
Assures the Grounded Cafe is welcoming and supportive of customers. Greets customers, explains the products and programs offered at the café.
Actively creates a bridge between café and congregate meal customers to assure everyone is comfortable and feels welcome.
Is an ambassador of ADRC programs and café products and assists with outreach and promotion.
Ensures food handling and service meets Serving Safe Food guidelines and Health Department License requirements.
Manages food truck operations including: inventory, food preparation, sales, services and staffing.
Provides initial and ongoing training, support, coaching, mentoring and feedback for skill development of Grounded Café Specialist, Ambassador, Trainees, Employment Training Participants, and Volunteers.
Coordinates ADRC interface with the food truck program assuring outreach and education are available.
Participation in development and preparation of menu items, following customer feedback, maintaining high standards of quality, food safety, and hygiene.
Maintains safety, sanitation, care and order of work areas and equipment, including storage areas, coolers and freezers. Reports repair and maintenance needs to ADRC Facilities Coordinator.
In partnership with the Grounded Café Leads, Support Team, ADRC Program Coordinator and Nutrition Coordinator, recruits, orients and supports volunteers to assist in café events and daily operations.
Supports and mentors senior aides, WISE workers, students, volunteers, etc. at the cafe.
Records and submits weekly volunteer hours to Accounting Clerk.
Maintains accurate participation records and other program documentation.
In accordance with Aging Network and Older American’s Act guidance, ensures that customers have the opportunity to contribute for the publicly funded meal and that contributions are handled according to agency policies.
Assures the provision of nutrition education and collaborates with socialization activities at the cafe.
Follows the ADRC money handling policy and ensures practices are followed by all volunteers and staff in the café.
In collaboration with the ADRC Program Coordinator, plans and organizes opportunities for socialization and other activities at the café.
Maintains accurate inventory of products and needed supplies at the café. Helps support point of sale software and assures staff and volunteers are trained in its use.
Purchases inventory, receives deliveries by checking food and material goods against specifications, purchase order and invoices.
Participates in the planning and goal-setting efforts of ADRC.
Participates as a team player to further agency goals.
Has a “Duty to Report” during a community emergency/disaster according to the ADRC Emergency Preparedness Plan.
Minimum Qualifications Required
MINIMUM QUALIFICATIONS REQUIRED:
Education and Experience:
High school diploma or equivalent.
Previous supervisory experience in a restaurant environment including knowledge of safe and effective food handling processes, inventory, cash handling and customer service practices.
12 months experience working with older adults, adults with disabilities and volunteers, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Licenses and Certifications: CPR/AED Certification, ServSafe Food Handling Certification, Valid State of Wisconsin driver’s license and a satisfactory motor vehicle record.
Knowledge, Skills & Abilities
Knowledge, Skills and Abilities:
Knowledge of safe food handling practices.
Knowledge of hygiene and sanitary regulations governing the handling, preparation and serving of food.
Knowledge of safety hazards while working with kitchen equipment and chemicals in the work environment.
Knowledge of standard measures.
Knowledge of report preparation and file maintenance and inventory practices
Knowledge of MSOffice Computer Program office suite.
Ability to have a flexible schedule to include evenings and weekends
Ability to operate a cash register, point of sale equipment and other concession devices.
Ability to operate a motor vehicle (van/trailer combo), when needed
Able to work under pressure during a busy lunch rush while maintaining the highest food/product quality
Ability to understand and practice the confidential nature of the position.
Ability to engage and lead volunteer staff.
Ability to perform high levels of customer service
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain effective relationships with staff, customers, volunteers and the general public.
Ability to make decisions in accordance with recognized policies and procedures.
Ability to relate to the customers and act as an advocate.
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Deadline Note: