Administrative Supervisor – Child Support

Application Deadline: 2023-01-31
Job Type: County
Job Description:

This position supervises, coordinates, plans and directs the activities of assigned staff in the agency. Provides administrative support and backup to the Child Support Enforcement Agency Director. Performs limited case management and all tasks in accordance with policy / laws /regulations and must maintain confidentiality. Responsible for providing truthful and accurate written and verbal communications.

Essential Job Functions

Supervises, plans, schedules and directs the work of assigned staff.
Actively monitors employees’ performance, including reviewing reports generated by various child support systems. Ensures federal timelines are being met through such reports.
Manages compliance of staff with federal, state, and agency policies and laws. Maintains copies of all evidence of such compliance.
Conducts and arranges interviews and genetic testing in paternity cases, and handles paternity cases as assigned.
Instructs and trains employees in proper methods and procedures, inspects employees work in progress and upon completion.
Maintains awareness and adheres to all federal, state, and department policies and laws.
Answers technical questions of the staff. Ensures that deadlines are met and goals are accomplished.
Assist the child support enforcement agency director in managing the daily activities of the agency and staff.
Monitors and completes written evaluation of staff and recommends corrective and/or disciplinary actions.
In the absence of the director, exercises responsibilities and authority of that position as needed to maintain daily agency operation.
Provides leadership to staff and maintains a positive work environment.
Facilitates dispute resolution between staff and participates as needed.
Maintain strict confidentiality in accordance with federal, state, and department laws and policy.
General Job Functions

Perform various case management duties as required and as a backup for the front desk.
Appears in court and testifies as needed.

Required Training and Experience

Associate Degree from an accredited college in Criminal Justice, Human Services or closely related field.
Other combinations of education, training, and experience which provide the necessary knowledge, skills and abilities may be considered.
Three (3) or more years’ progressively responsible office management, supervisory skills and supervisory experience.
One (1) or more years of experience with courts or the legal system.
Ability to type a minimum of 45 words per minute determined by a standard keyboard test.
Preferred Training and Experience

Five (5) or more years’ work experience in a child support agency strongly preferred.
Knowledge, Skills, and Abilities Required

Working knowledge with Microsoft® Office and data base programs.
Ability to work with the Wisconsin KIDS, CCAP, CARES, Vital Records, and WISACWIS state software systems and maintain timely monitoring of office operations, and track status changes for state and federal reporting purposes.
Ability to work with a minimum of supervision and maintain high degree of confidentiality regarding program, client and office information.
Ability to use tact and courtesy in maintaining an effective working relationship with department employees, county employees, county supervisors, county officials, and general public.
Ability to read, comprehend, and communicate, both verbally and in writing.
Ability to organize and prioritize your work and work of subordinates.

Deadline Note: