Administrative Assistant 3 (Front Desk)

Application Deadline: 2022-06-26
Job Type: County
Job Description:

The starting wage is $17.65/hr. Full-time, benefits eligible.

Under the direct supervision of the General Government Director, this position is responsible for the provision of direct customer service to visitors and callers to the Polk County Government Center. Provides exceptional customer service and assistance to callers and visitors through a high-functioning knowledge of County departments, programs and services. Possesses strong computer, telephone and clerical skills consistent with those of a receptionist.
Essential Duties: These duties represent the typical duties and responsibilities assigned to this position but may not be inclusive of all tasks performed.

Responsible for comprehensive knowledge of County responsibilities and programs in order to answer general internal and external customer questions; ascertains the appropriate contact within a department, division or county, or refers to an outside source in an efficient, courteous and professional manner
Serve as main County receptionist in a professional and courteous manner.
Receive, prioritize and disseminate information to proper person or unit.
Provides general administrative and clerical support services to the County.
Maintain clean and organized reception and resource areas.
Secure meeting rooms as requested by staff.
Participate as a team member of the General Government Division to improve office efficiency and cooperatively solve problems
Cross train and provide backup to Administrative Staff in the Offices of Treasurer, Register of Deeds and County Clerk.
Fulfills the County’s mission and purpose

Marginal Duties and Responsibilities: Performs other duties as assigned.

Supervisory Responsibilities: None
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School diploma with some post education; and
Associate Degree in secretarial or related field preferred with two (2) years work experience in related position or equivalent combination

Competency Requirements:

Written and Verbal Communication Skills – Recognizes or uses correct grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
Attention to Detail – Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled.
Honesty & Integrity – Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
Accountability – Assumes responsibility for successfully accomplishing work objectives and delivering results; setting high standards of performance for self and others.
Superior Customer Service & Community Relations – Anticipates and strives to meet the needs of both internal and external stakeholders (employees, contracted staff, residents, families, and other internal and external clientele). Delivers high-quality services; is committed to continuous improvement. Communicates/interacts with members of the public and other key stakeholders in a way that elicits positive response and participation.
Judgement and Decision Making – Accurately assesses situations, seeks new information if necessary, and applies all available information to reach sound conclusions/formulate effective response. Requires little guidance for responding to a wide range of complex situations with far-reaching and/or enduring consequences.
Organizational – Ability to effectively organize and manage work and work related activities
Attention to Detail – Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled.
Certificates/Licenses/Registrations: Possession of a current valid driver’s license or has access to a regular source of transportation.
Work Environment and Physical Demands: Work is sedentary in nature performed within the Government Center. Lifting requirement is 15 – 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to: computer, scanner, printer, keyboard, calculator, telephone, copy and fax machine. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position’s essential functions.

Deadline Note:

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