Operates emergency communications equipment, which receives and dispatches police, fire and emergency medical calls via telephone and electronic dispatch equipment. Also, operates various on-line data entry terminals. The Communications Center is a 24/7/365 operation so you will be required to work nights/weekends/holidays and mandatory overtime. Regular attendance and punctuality along with being prepared to commence work at designated work locations, on the assigned or scheduled days and hours is expected.
Note: Candidates who have completed the “Fundamentals of Emergency Dispatch” through the technical college will be given priority consideration.
Candidates chosen will be required to pass a CritiCall test.
The CritiCall test will be held every Wednesday. This must be completed with a passing score that day in order to advance to the next step in the recruitment process.
Essential Job Functions
Must have the ability to multitask (listen to radio traffic, listen to the caller on the phone and type information into the computer at the same time).
Answers and routes telephone calls and messages of an emergency and non-emergency nature to the proper public service agency.
Implements proper and current data input procedure on keyboard terminals in order to ensure data is properly transmitted to the computer.
Ascertains proper routing of incident information through geographic knowledge of the County.
Relays further information as needed throughout the duration of an emergency situation.
Keeps records and data in accordance with department rules.
Logs calls and activities as required.
Must be proficient in the Transaction Information for the Management of Enforcement (TIME) System which includes; entry of warrants, restraining orders, missing persons, stolen items, criminal histories, administrative messages, hit confirmations etc. and is used during all traffic stops.
Operates radio transmitter in accordance with Federal Communications Commission Rules and Regulations.
Routes, transmits and interprets teletype messages.
Monitors weather radar and follows severe weather procedures when situation dictates such.
Approves phone line traces after following all required procedures and guidelines.
Participates and attends job related meetings and training.
Briefs incoming shift regarding status of current incidents, problems, etc.
Training and Experience
High school diploma or equivalent required.
Ability to type a minimum of 35 words per minute determined by a standard keyboard test.
Completion of Fundamentals of Emergency Dispatch course preferred.
Able to obtain certification in CPR within 6 months of hire.
Must obtain Basic and Advanced TIME System certifications within 1 year of hire and maintain.
Successful completion of telecommunications field training and evaluation program within six (6) months of hire.
Related emergency situation experience preferred.
Familiarity with incidents relating to critical law enforcement activities preferred.
Knowledge, Skills, and Abilities Required
Strong ability to communicate effectively and precisely both orally and in writing.
Ability to hear at a level commensurate with working conditions.
Vision correctable to 20/20 on a Snellen eye chart.
Ability to record computer data rapidly and accurately.
Ability to maintain security and confidentiality.
Continuous working knowledge of emergency medical terms and situations.
Continuous working knowledge of the County’s geography.
Ability to learn and comprehend Federal Communications Commission’s departmental rules, regulations and regulations.
Knowledge of and ability to utilize a computer and the required software.
Ability to operate a keyboard and telephone equipment.
Ability to work the required hours of the position.
Ability to use tact and courtesy in maintaining an effective working relationship with department employees, county supervisors, county officials, and general public.