911 Police, Fire & EMS Dispatcher

Application Deadline: 2024-04-11
Job Type: County
Job Description:

Job Summary
Brown County Public Safety Communications is recruiting 911 Dispatchers (Telecommunication Operators). We are looking for highly motivated individuals who want to be part of a team and make a difference to the responders, community, and visitors of Brown County.
There were over 87,000 911 calls made to Brown County Dispatch Center during 2023. While not all constituted an actual emergency, each was answered by a trained Brown County Team Member. Brown County provides an extensive training program and all training certifications.
Brown County Team Members have several key qualities and skills:

Ability to handle stressful situations calmly.
Ability to think outside the box to find solutions quickly.
Significant experience with computers and computer keyboards.
Integrity, cooperation, and concern for the welfare of the public and responders.
Brown County Public Safety Communications is 24/7, team members work 10 or 12 hour shifts. Nights, holidays, and weekends may be required. Shift work is required with mandatory overtime possible.

*Upon successful completion of training in two training spots, pay increases to $25.88/hr (typically within first year of employment).
*Candidates with previous dispatch experience may be eligible for a higher pay rate ($27.43-$31.05/hr).
*$200 bonus for successful hires.
Essential Duties
Answers and routes telephone calls and messages of emergency and non-emergency nature to the proper public service agency.

Operates at least one radio dispatch position.

Utilizes data input procedure on multiple keyboard terminals to assure data is properly transmitted to the computer.

Completes electronic incident forms.

Maintains documentation of all communications transmitted and received by radio into electronic databases.

Assures proper routing of incident information through geographic knowledge of the county.

Verifies on visual screen (video display terminal) with call incident information to assure data was correctly transmitted.

Maintains records and data in accordance with departmental rules.

Routes, transmits and interprets teletype messages.

Testifies at adjudication hearings as necessary.

Performs related functions as assigned.
Minimum Qualifications Required
Education & Experience:
High School Diploma or GED equivalent.

Biddle Criti-Call Dispatch Test (Test administered by Brown County; candidate must pass before being considered further for the Operator I vacancy).

Successfully completes an accredited and approved online or in-resident certificate course such as the 40-Hour Telecommunications Operator course, the Fundamentals of Emergency Dispatch or an equivalent training course within the first year of employment or the certificate must have been successfully completed within the previous three (3) years.

Current Transactional Information Management Enforcement (T.I.M.E.) State certification or ability to secure and maintain within the first year of employment.

Licenses and Certifications:
CPR certified or the ability to secure and maintain certification within the first year of employment.

Certified for Emergency Medical Dispatch or the ability to secure and maintain certification within the first year of employment.
Knowledge, Skills & Abilities
Knowledge of, or the ability to learn, area geography and an awareness of community events.

Knowledge of and ability to utilize a computer and the required software.

Ability to orally communicate effectively and precisely, both orally and in writing.

Ability to operate a keyboard and telephone equipment.

Ability to pass CritiCall test.

Ability to accurately obtain information over the telephone from callers.

Ability to maintain emotional stability in stressful situations.

Ability to comprehend and carry out departmental rules, regulations and procedures.

Ability to maintain security and confidentiality.

Ability to record computer data rapidly and accurately.

Ability to establish and maintain effective working relationships with staff and the public.

Ability to familiarize oneself with incidents relating to critical public safety activities.

Ability to understand and follow written and oral instructions.

Ability to work the required hours of the position.


Deadline Note: