911 Dispatcher/Communication Officer

Application Deadline: 2022-09-25
Job Type: County
Job Description:

Starting wage: $22.58/hr., full-time, benefits eligible opportunity!

Come Join Our Team as a 911 Dispatcher!
– Offering paid on the job training.
– A career with a purpose through helping people and giving back to the community!
– Team atmosphere.
– Fast paced environment utilizing state of the art technologies and systems for dispatching and communications.
– The starting pay is $22.58 per hour, with an additional $.25-$.50 shift differential pay (depending on the shift).

Summary: The primary responsibility of this position is to receive 9-1-1 calls, offering essential services through appropriate prioritizing of the calls and dispatching necessary services. Operating under the guidance of the Communications Administrator, the Polk County Communications Officer (also referred to as a 911 Dispatcher) is responsible for performing activities in the Emergency Communications Center which serves as the Public Service Answering Point (PSAP) for all emergency service providers in Polk County.

Essential Duties: These duties represent the typical duties and responsibilities assigned to this position but are not inclusive of all tasks performed.
Responsible for comprehensive knowledge of department responsibilities and programs in order to answer general internal and external customer questions; ascertains the appropriate contact within the department or county, or refers to an outside source in an efficient, professional manner
Efficiently and accurately receive, initiate and document telephone, radio and computer communications
Create and maintain accurate records providing documentation for all events and occurrences within the Emergency Communications Center
Enter, verify and remove data from multiple proprietary software systems and national databases
Evaluate, prioritize and disseminate information to proper authorities in an efficient and effective manner
Recognize and properly respond to multiple and simultaneous events
Communicate at all times in a professional and courteous manner
Effectively present information and respond to questions, including ability to testify in court when necessary
Interpret messages, analyze distance and time periods, and utilize map data to identify addresses and the geographic layout of Polk County
Adhere to Department’s confidentiality policy
Provide backup to peers during periods of absence and during peak workloads as directed to meet staffing needs of the 24/7 Emergency Communications Center
Fulfills the department’s mission and purpose
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individual must be able to demonstrate aptitude and skills directly related to this position through computerized, standardized pre-employment assessments.
Individual must be free of unpardoned felony convictions.
Individual must pass a standardized psychological screening for Communication Officers
1. High School Graduate, GED, or HSED.
2. Associate Degree in a related discipline or equivalent combination of education and work experience.

Competency Requirements:
Integrity/Honesty – Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct, maintains confidentially, and understands the impact of violating these standards on an organization, self, and others; is trustworthy.Accountability – Assumes responsibility for successfully accomplishing work objectives and delivering results; setting high standards of performance for self and others.
Quality Customer Service and Community Relations – Anticipates and strives to meet the needs of both internal and external stakeholders (employees, contracted staff, residents, families, and other internal and external clientele). Delivers high-quality services; is committed to continuous improvement. Communicates/Interacts with members of the public and other key stakeholders in a way that elicits positive response and participation, which on occasion, may include interaction either one-on-one or with several stakeholders at one time to present information and/or represent the facility’s interests.
Communications– delivers clear, effective communication and takes responsibility for understanding others
Written and Verbal Communication Skills – Recognizes or uses correct grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
Judgment and Decision Making – Accurately assesses situations, seeks new information if necessary, and applies all available information to reach sound conclusions/formulate effective response. Requires little guidance for responding to a wide range of complex situations with far-reaching and/or enduring consequences.
Stress Tolerance – Maintains effective performance when under pressure, confronted with opposition or criticism, and/or when the situation is dangerous. Ability to continue performance of duties in times of insufficient staff or resources, fluctuation or uncertainty of direction or role, and times of encountering disagreements or criticism when performing duties. Presentation and defense of position in a public forum, which at times entails facing opposition, may be required.
Interpersonal Relations – Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.
Flexibility – Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
Certificates, licenses, registrations: Training for certification will be provided during initial employment with Polk County, however, employee must:
Must obtain and maintain Basic TIME System Certification
Must obtain and maintain an Advanced TIME System Certification
Must obtain and maintain certification in Emergency Medical Dispatch and CPR
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee must lift or move up to or more than 40 pounds. The employee must be able to work any hours assigned without restriction or limitation. The employee must be able to work continuously through peak call volume for as long as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to:
Frequently exposed to intense level of various and simultaneous activities
Continual work in close quarters in a secure setting, exposed to artificial light and electronic equipment
The noise level in the work environment is usually moderate.


The Polk County Sheriff’s Department and the Human Resources Department understands that your time is valuable and regardless of the outcome we appreciate the effort that you have invested in this process. We will update applicants directly electronically via the e-mail address listed on their application regarding the progress of their application, please do not contact our offices directly. The described procedure and outline is subject to modification but serves as a guide to provide the applicant general information relating to the hiring process.

Pre-employment assessments to be completed September 26th through October 3rd

After the job posting closes, the applicants will be invited via email to take a series of online pre-employment assessments to be completed within the specified timeframe. Any applicant who fails to complete the pre-employment assessments within the allotted timeframe will not be eligible to continue with the next steps of this recruitment process.

Following the completion of the pre-employment assessments, applications will be rated using established criteria including the pre-employment assessment, experience, education, work history, etc. The most desirable applicants will proceed to the interview process. Applicants will be contacted via email throughout the recruitment regarding their status in this process.

Job shadows will be scheduled October 7th through October 12th

A job shadow experience and panel interview will be scheduled with the top-rated applicants. The job shadow must be scheduled prior to the interview date and the top-rated candidates will be notified via email of the details to self-schedule this step along with the interview. The interviews are consistent with each applicant and fairly formal. The applicant’s response to predetermined questions will be rated by the interview panel and by consensus placed into one of two categories: eligible for hire and not eligible for hire. It is anticipated that oral interviews will be at the Polk County Sheriff’s Department located at the Polk County Justice Center.

Interviews will be scheduled on October 13th

Following the Interviews:
The interview panel, under the direction of the Sheriff will select the candidate considered to be the most qualified and advantageous to the department’s goals and most likely to be consistent with the department’s mission.

The department will conduct a background investigation on the selected candidate. If the candidate remains desirable following the background investigation a second interview will be conducted. Further background investigation may be conducted following the second interview and so on until the panel is satisfied that enough information is collected to proceed to the next step.

A candidate will either be eliminated or a conditional job offer made to the candidate.

An offer of employment is made contingent upon the successful completion of a psychological evaluation.

Provided the candidate satisfies the contingencies a start date will be determined.

“The recruitment and selection process often takes several months to complete. Many times the department must put the process on hold to tend to other business. Your patience is appreciated. We promise that should you be selected to join our department, you will not be disappointed. Polk County is a great place to live, work, and raise a family.”


Deadline Note: